What IT support from us includes
When Marietta business owners call us about IT support, they usually want two things. They want someone to answer when a person can't log in or a printer quits. And they want fewer of those calls in the first place. One flat monthly fee pays for both.
- Help desk. Employees can call, send an email or open a ticket online. The technician who answers can see your devices and your notes, so nobody has to explain your setup from scratch. Password resets, new hires, departures, software installs and odd error messages are all part of the plan.
- Monitoring. Lightweight software on every PC and server tells us, day or night, about filling disks, stalled updates, failing hardware and security warnings. We often fix the cause before anyone sees a symptom.
- Updates. Windows, macOS, browsers and common business programs are patched on a schedule we agree with you. We test first, roll out in waves and report what was installed.
- Network care. Firewalls, switches and wireless access points are configured, kept current and watched. Guest Wi-Fi stays apart from the network your files and card terminals use.
- Vendor wrangling. When the internet circuit drops, the copier lease company stalls or your line-of-business software needs an upgrade, we make the call and stay with it.
- Hardware and records. We recommend, order and set up computers, track warranties and keep an inventory of what you own, what it costs and when it ages out.
- Quarterly reviews. A short meeting with the owner or office manager on tickets, risks, upcoming purchases and budget.
IT support for the kinds of businesses Marietta has
Cobb County's mix of employers is wide. The Census Bureau's 2023 County Business Patterns list 3,673 professional, scientific and technical firms, 2,538 health care establishments, 1,990 construction businesses and 1,138 wholesalers in the county. Each one leans on IT in a different way.
- Law, title and accounting offices near the Square. Court e-filing deadlines, document management systems and scanners have to work on the morning a filing is due. We schedule changes for evenings and weekends and keep a short list of what each attorney or preparer needs to function.
- Clinics and practices around Kennestone. Front desks, scheduling software, imaging workstations and phones all need to be ready before the first patient arrives. We keep their devices standardized so a swap takes minutes, not an afternoon.
- Distributors and light manufacturers along I-75. Warehouse Wi-Fi, handheld scanners, label printers and shipping stations are as important as the front office. We map that equipment, keep it on its own network segment and plan updates around shifts.
- Defense suppliers near Dobbins. Small firms in the Lockheed supply chain need consistent device setups, controlled admin rights and records of who changed what. Good day-to-day IT support makes that far easier to show a customer.
- Shops and restaurants on the Square. A failed card terminal or dead Wi-Fi on a Saturday costs real sales. We document the setup and keep spare parts in mind so recovery is quick.
Remote by default, on site when it helps
Most IT support requests are fixed remotely, frequently while the person is still on the line. Some jobs need hands: a switch that died, wiring in a new suite at Windy Hill, a move from one East Cobb office to another, or a new conference room. Those visits are made by an engineer from Alpharetta, usually via Roswell Road or I-285. Planned visits are scheduled with you in advance, so you know who is coming and why.
Switching from your current IT arrangement
Changing IT support is less painful than most people expect. Before we take over, we gather admin credentials, license records, domain and DNS details, firewall settings and vendor contacts. If you have a provider today, we coordinate the handover with them directly. If a staff member has been the unofficial IT person, we sit with them, write down what they know and take the job off their plate.
In the first few weeks we install monitoring everywhere, close the urgent gaps from the review, disable old accounts and give staff one way to ask for help. After that, the work settles into steady maintenance and planning.
Pricing
The monthly figure depends on headcount, device count and the services in your plan, and it arrives in writing once the review is complete. Bigger jobs like replacing a server or relocating are priced separately, ahead of time.
Questions about it support
Do you support Macs as well as Windows PCs?
Yes. Many Marietta offices run a mix. We manage both, along with iPhones, Android phones and tablets used for work.
Will you come on site in East Cobb or Kennesaw?
Yes. On-site work across Marietta, East Cobb, Kennesaw, Smyrna and Acworth is part of our service area. Most requests are still solved remotely because it's faster for your staff.
